Chanel Return Policy

The common word says that Chanel products are very easy to return. All you have to do is follow a few simple steps to return your purchase. The more orderly you complete these steps, the better are your chances to get a complete refund. Keep in mind to not use the products if you want to return them.

Steps to return a product bought online

You can return your entire order or a portion of it within one month of its purchase. For example: a product bought on January 2nd, 2022 can be returned through February 2nd, 2022. Fill the return form enclosed along with your CHANEL parcel. The return form is also available on the official website of CHANEL and can be accessed from there, if you have an account on the website. Send the unused products in their original state along with the packaging and the filled return form, without any alterations. Attach the prepaid mailing label in your package to the exterior of your return package.

Precautions to be taken while returning a product bought online

Chanel only accepts the return of unused products. In case the sealed product has been opened, then it will not be eligible for return due to sanitary reasons.

If all these steps are followed and the conditions are met, then the buyer will be subjected to a complete refund including the delivery cost originally incurred. However, this does not apply for a case of a partial return.

Steps to return a product bought from a store

The product you wish to return has to be taken to a CHANEL store of your choice in the country of purchase.  

Precautions to be taken while returning a product bought from a store

The product must be in its original state with the original documentation including:  sales receipt, tags attached, undamaged packaging, dust bag, box, and the care booklet from a CHANEL store. The product can be returned within 14 days from the date of purchase in the United States of America.

If all these conditions are met and all the steps are followed, the buyer will be eligible to demand a complete refund. Otherwise, the store may or may not initiate a refund depending upon the condition of the product and its packaging while it is being returned.

What if you cannot return an item from the original country of purchase?

If you cannot return the product in the original country of purchase, contact the CHANEL customer care for details on their international return policy.

Which items are not eligible for return?

Altered items, sale items and markdown items are not eligible for return.

How will your refunds be issued?

All refunds will be issued through the original mode of payment. Cash, debit card, and travelers check purchases will be refunded through check in the mail.  

Mode of return

CHANEL only accepts returns of products through the original mode of purchase. If you have bought a product online, you can return it by following the online return policy only. The same applies for products bought from stores. 

Customer Care

In case you face any trouble while returning your product, the CHANEL Customer Care is accessible 24/7. You can email them, call them at 18005500005, or speak to a CHANEL Advisor live through their website.

Store Locator

In case you face difficulty in finding a CHANEL store nearby to return your product, you can use the Store Locator feature through the official website of CHANEL and find the closest store.

Can you return a Chanel product?

Yes, you can, provided you follow all the above mentioned steps.

Does Chanel offer free returns?

Yes, Chanel does offer free exchanges and returns.

How long can I return a product from Chanel?

You can return an unused Chanel product within 14 days of purchase, if bought from a store. In case of an online purchase, you have a month’s time to return the item bought.

How can I contact CHANEL Customer Care for my returns?

You can write a mail to their mail id or call them or chat with their Customer Advisor live through their website.

Will I get a complete refund on my order?

Yes, if your order is unused and in its original condition.

Can I return a CHANEL bag online?

No; CHANEL Bags cannot be returned online. You must follow the bought-from-store return policy to return them.

Can I return a CHANEL product without its purchase receipt?

No; CHANEL products are only eligible for return along with all the original documentation including the purchase receipt.